Our Privacy Policy

Last Updated: November 20, 2025

At Rick's Junk Removal, we are committed to maintaining the accuracy, confidentiality, and security of your personal information. This Privacy Policy describes the personal information that Rick's Junk Removal collects from or about you, how we use and to whom we disclose that information, and how you can access and correct it.

This policy has been developed in compliance with British Columbia’s Personal Information Protection Act ("PIPA").

1. Accountability

Rick's Junk Removal is responsible for personal information under its control. We have designated a Privacy Officer who is responsible for ensuring our compliance with this policy and applicable privacy laws.

Contact for Privacy Officer: Rick's Junk Removal Vancouver, BC Email: ricksjunkremovalvancity@gmail.com Phone: 672-377-8092

2. Information We Collect

We generally collect personal information directly from you when you request a quote, book a pickup, or pay for our services. This information may include:

Contact Information: Name, service address, email address, and phone number.
Service Details: Photos of junk items, descriptions of property, and specific access instructions.
Financial Information: Credit card details or payment history (processed securely via our third-party payment providers).

3. Purpose of Collection

We collect and use your personal information for the following purposes:

To provide estimates and quotes for junk removal services.
To schedule and perform junk removal and disposal services at your location in Vancouver and surrounding areas.
To process payments and issue invoices.
To communicate with you regarding your booking or inquiries.
To meet legal and regulatory requirements.

4. Consent

By providing us with your personal information, you connect to our collection, use, and disclosure of that information for the purposes identified in this policy.

Implied Consent: We generally assume your consent when you provide contact details for the purpose of booking a job or getting a quote.
Withdrawal: You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. However, withdrawing consent may affect our ability to provide you with our services.

5. Disclosure of Personal Information

Rick's Junk Removal does not sell or rent your personal information to third parties. We may disclose your information to third parties only in the following limited circumstances:

Service Providers: We may use trusted third-party service providers (e.g., payment processors, scheduling software) to assist us in our operations. These providers are contractually bound to protect your information.
Legal Obligations: We may disclose information if required or authorized by law (e.g., by court order or to collect a debt).

6. Securing Your Information

We collect and hold your information in a secure manner. We use reasonable security measures appropriate to the sensitivity of the information to protect it against unauthorized access, collection, use, disclosure, copying, modification, or disposal.

Digital records are secured by passwords and encryption where appropriate.
Physical records are kept in locked/secure areas.

7. Access and Correction

You have the right to request access to the personal information we hold about you. You also have the right to request corrections if you believe your personal information is inaccurate.

To make a request, please contact our Privacy Officer in writing using the email address listed above.
We will respond to your request within 30 business days, as required by PIPA.

8. Retention

We retain your personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose. Once the information is no longer needed, it is securely destroyed or anonymized.

9. Changes to this Policy

Rick's Junk Removal reserves the right to modify this Privacy Policy at any time. Any changes will be posted on our website to keep you informed.